Last updated 05-12-2022

Check on arrival
– Always check the package immediately at delivery for any damage.
– Check the product straightaway if it is complete and not damaged.
– In case of any damage or missing items, email a picture of the damaged packaging 
  and the damaged or incomplete item/product.
– Do this within 24 hours.
– Notification later than 24 hours after delivery, any damage will not be of our   
  responsibility. 

Refund time:
– Our refund and returns policy lasts 30 days. 
– If 30 days have passed since your purchase, we can’t offer you a (full) refund or 
  exchange.

To be eligible for a return:
– Your item must be unused and in the same condition that you received it.
– It must also be in the original packaging.

There are certain situations where no or only partial refunds are granted:
– Products with obvious signs of use.
– Product such as tea/coffee or soaps which have been opened or is missing
  content or its original weight has changed.
– Any item not in its original condition, is damaged or missing parts for reasons not
  due to our error.
– Any item that is returned more than 30 days after delivery.

Several types of goods are exempt from being returned: 
– Perishable goods such as food, flowers, newspapers or magazines cannot be 
  returned. 
– We also do not accept products that are intimate or sanitary goods, hazardous
  materials, or flammable liquids or gases.

Additional non-returnable items:
– Gift cards.

To complete your return:
– We require a receipt or proof of purchase.

Note:
– Do not send your purchase back to the manufacturer.

Refunds
Once your return is received and inspected:
– We will send you an email to notify you that we have received your returned item. 
– We will also notify you of the approval or rejection of your refund.

If the return is approved:
– Your refund will be processed, and a credit will automatically be applied to your 
  credit card or original method of payment, within a certain amount of days.

Sale items:
– Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges
We only replace items if:
– They are defective or damaged on arrival. 

If you need to exchange it for the same item:
– Respond within 24 hours and send us an email with your purchase item and 
  number at info@houseofstyle.pt 
– Send your item to: House of Style, Rua das Andorinhas lote 13, 8600-382 Lagos

Shipping returns
To return your product:
– @Mail at info@houseofstyle.pt always communicate your invoice
  number to refer and description of the return
– Mail your product to: House of Style, Rua das Andorinhas lote 13, 
  8600-382 Lagos

Attention:
– You will be responsible for paying for your own shipping costs for returning your  
  item. 
– Shipping costs are non-refundable. If you receive a refund, the cost of return
  shipping will be deducted from your refund.
– Depending on where you live, the time it may take for your exchanged product to 
  reach you may vary.

Note:
If you are returning expensive items:
– You may consider using a trackable shipping service or purchasing shipping
  insurance. 
– We don’t guarantee that we will receive your returned item.